Shipping and Delivery
We offer worldwide shipping.
We create small batch collections and work with a pre-order production schedule. As we collaborate with different artisan teams, timelines may vary depending on the piece, and our pre-order timeframe can range from approximately 3–5 weeks before the item is shipped. Each product includes it's shipping date within its description, so we kindly ask that you review this before making your purchase to ensure it's suitable for you. However if an item is in stock, orders are typically dispatched within 2–3 working days. Once shipped, the delivery timeframes below will apply.
All orders are shipped from Portugal via CTT (Correios de Portugal). If you have any questions regarding your order, please contact us at: hello@thisisflor.com
| Destination | Delivery Method | Estimated Delivery Time |
|---|---|---|
| Portugal (Mainland) | CTT Registered | 1–3 working days |
| Portugal (Madeira & Azores) | CTT Registered | 2–5 working days |
| Europe (EU) | CTT Registered | 3–7 working days |
| United Kingdom | CTT International | 3–7 working days |
| Rest of World | CTT International | 5–10 working days |
Import Duties and Tax
For orders shipped outside of the European Union, import duties and taxes may apply once the shipment reaches its destination country. These charges are determined by your local customs authority and are the responsibility of the customer.
We recommend contacting your local customs office for further information, as regulations vary by country.
Additional Information
- Orders are processed and shipped on working days (Monday–Friday, excluding public holidays).
- If no one is available at the time of delivery, your parcel may be redirected to a local collection point.
- If you experience any issues tracking your order, please contact us at hello@thisisflor.com.